How can we help?

Looking for help with your PheedLoop account or setup? You’re in the right place!
(If you’re an attendee, please reach out directly to your event organizer for support with your event.)
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Virtual Portal

Attending a virtual event and looking to login?

1

Have your event welcome email?

Open the email to get your unique login link and login credentials.

2

Have your event welcome email?

Open the email to get your unique login link and login credentials.

Event App

At an in-person event and looking for your event app?

1

Registered for your event?

Download the PheedLoop Go! App

2

Don't see your event?

Please reach out to your event organizer for assistance.

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PheedLoop University
New to PheedLoop? Start with step-by-step video tutorials.
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Knowledge Base
Browse our Knowledge Base for written step-by-step guides on every feature.
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Event Set-Up Checlists
Stay on track with our Event Set-Up Checklists and cover every ‘to-do’.
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Live Group Onboarding
Learn live in our Group Onboarding Calls with a PheedLoop expert
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Email Support
Got event setup questions? Our Support Team replies within 24 hours.
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Join Office Hours
Need answers live? Join Daily Office Hours with a PheedLoop expert.
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See How Planners Succeed with PheedLoop

Enter your email to see how 15 event pros used PheedLoop to run successful events, with strategies and results you can apply.

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Frequently Asked Questions

What kinds of hybrid formats does PheedLoop support?
Just about anything! Your hybrid event can have virtual and on-site components running at the same time, or at different times, and for the exact same price and using the same platform, you can run your hybrid event. We've seen most events split their virtual and on-site components to keep things simple.
What sets PheedLoop's hybrid tech apart?
PheedLoop has been powering on-site events since 2015, so all the critical tech you need (e.g. mobile app, on-site check-in, badges, streaming, floor plans, scanning) are all built-in! Pair that with PheedLoop's virtual portal which has powered over 2,500 events and is fully synced with the on-site experience for a seamless hybrid event. Most companies either transitioned from virtual to some basic form of hybrid, or rely on selling a cookie-cutter platform (usually a mobile app) for both on-site and virtual attendees.
What if I don't know how many attendees will be in-person vs. virtual?
No problem! This is why we've built PheedLoop's tech and pricing to be extremely flexible. The good news is, the virtual portal itself is free for hybrid events, it's a promotion we are running for the next year to help events go hybrid. Also, PheedLoop is 100% pay as you go. The tech itself is designed to work uniquely but without any additional effort on your part for both in-person and virtual attendees.
How does streaming work from on-site to virtual?
Since streaming is a cornerstone for hybrid events, we've worked to provide best-in-class options via a direct RTMP link that your venue or AV team can easily leverage (with automatic recording). You can also use our native Meet & Stream system, our Zoom integration, or any other third-party streaming service if RTMP isn't ideal for you. Plus, you can make your event available on-demand as well and stream for free post-event!
Does PheedLoop offer on-site support?
Absolutely, we've been offering on-site support for years and our team has supported events worldwide. It's $950/day (not including travel and accommodations), and we'll help you with whatever you need including attendee support, on-site printing, streaming troubleshooting, and more. We also offer virtual on-site support at a lower cost, which allows you to get us on a video call anytime.

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